Before You Buy

Measuring your vents

  • How do I measure my vents?

Common Questions

  • How does Ecovent work?
  • What size vents are available?
  • How do I determine if a vent is for air supply or air return?
  • How does Ecovent help maximize energy savings?
  • How do I control the Ecovent System?
  • Can I install Ecovent in only part of my house?

Integrations

  • Are third-party temperature sensors integrated with Ecovent?
  • Do you integrate with any home automation platforms?

Will Ecovent work for me?

  • What kind of heating and cooling systems do I need?
  • What thermostats are compatible?
  • How do I know whether my HVAC system will be compatible with a Sensi Wi-Fi Thermostat?
  • Do I need a smartphone / tablet to use Ecovent?
  • Which mobile devices are compatible with Ecovent Mobile App?
  • Is Ecovent compatible with 220-volt electric systems?

Technical

Whitepapers

  • Airflow with Ecovent
  • Ecovent Extends Your HVAC
  • Ecovent Saves You Money
  • Ecovent Insights

Tech-specs

  • How far do the wireless devices reach?
  • What is the maximum spread of temperature between rooms?
  • What happens if I want one room to have AC and the other to have heat?
  • Most outlets are low to the floor. How does Ecovent get an accurate temperature reading?
  • What wireless protocol does Ecovent use?
  • How does Ecovent affect my Apple Airport Time Capsule?

Safety

  • Why is my system is Disabling itself?
  • When should I turn my AC on?
  • What thermostat temperature differential will cause my HVAC system to turn on with Ecovent?
  • Why is a vent open in a vacant room?
  • How do you deal with static pressure due to the closing off of vents?
  • Is there a child proof solution for the plug-in sensors?

Product Features

  • How do I test that my multi-stage HVAC unit is working with my Ecovent connected Sensi?
  • Do the vents make any noise?
  • Can I paint my vents?
  • Are the floor vents completely flush with the floor?
  • Can I use Ecovent on multiple devices?
  • Does Ecovent have motion sensors?

Installation and Setup

Getting Ready

  • How do I install Ecovent?
  • I installed the Ecovent Mobile App. What do I do next?
  • Does Ecovent require an Internet connection and/or WiFi?

Thermostat

  • My Zen won't pair to the Hub during Installation
  • Why isn't my heat turning on with Zen?
  • Why isn't my Heat turning on with my Sensi?
  • I Lost my Sensi Security code
  • The Ecovent app rejects my Sensi Security Code (Android device).
  • How do I add a thermostat to the Ecovent App?

Control Hub

  • My device says the Ecovent app can't find the Hub
  • Can I remove the ethernet cable from the Hub?

Sensors

  • What if my power outlets are upside-down?
  • My Sensor won't connect to Ecovent
  • Can I put the sensors behind furniture (desk, table, curtain, TV)?
  • Can I disable the light on the sensors?
  • What happens if I click “Done With Room Setup” if I’m not done?
  • Can I move a sensor to a different location in a room after I finish the Ecovent setup?

Vents

  • My Vent won't connect to Ecovent
  • How do I add a vent to a room in the Ecovent App?
  • How do I delete a vent from the Ecovent App?
  • What should I do with my old vents?
  • How do I install the battery pack?
  • How often should I replace the batteries?

Internet and Wifi

  • What does Ecovent mean by my "Home Network"?
  • Connecting your Ecovent App to Wifi
  • Why does my Android device disconnect from the Sensi network?
  • What happens if my Sensi won't connect to the hub?
  • How do I access my router or update my router firmware?
  • What happens if I change my Wi-Fi network's name or get a new router?

Setup Troubleshooting

  • Adding a Sensor: "Encountered an error while trying to install the sensor. Please try again."
  • Deleting a Vent: "Encountered an error while trying to remove the vent. Please try again."
  • Adding a Vent: "Encountered an error while trying to install the vent. Please try again."
  • Adding a Vent: "Multiple vents are powered on in pairing mode."
  • Adding a Sensor: "Multiple sensors are powered on in pairing mode."
  • Adding a Sensor: "This Sensor is already installed in another room. Please remove it from that room in the app and try again."

Using Ecovent

App Usage

  • Where can I find the Tutorial?
  • Can I manually enable the fan to run?
  • How should I set my system when away from the home?
  • How do I add a new room?
  • How do I add vents and sensors to a different room?
  • How do I delete a room?

Scenes and Scheduling

  • How to edit/update an existing Scene
  • How do I leave one Scene running without Interruption?
  • Heat and cool your home in the same day using "Scenes" feature

General

Warranty, Privacy and Security

  • Replacement of Product in Warranty
  • What is Ecovent's warranty?
  • How do you address privacy?
  • How secure is the Ecovent system?

Troubleshooting

System

  • What should I do if I change my wifi Information?
  • I forgot my Account/App Password; how do I reset it?
  • Disabling Ecovent to open all vents
  • My Ecovent system is offline, how do I get it back up?
  • My hub light is Green (or off) - what should I do?
  • My room sensor reads different than I expect

Thermostat

  • My app cannot connect to the Sensi thermostat
  • How to Reset Sensi thermostat
  • My Sensi wifi will not reconnect, what can I try next?
  • Replacing your Sensi with another Sensi device

Sensor Connection

  • How to Power Cycle a Sensor
  • My Sensor has lost connection with the Hub
  • What happens if a sensor is unplugged?

Vent Connection

  • How to Power cycle a Vent
  • My Vent has lost connection with the Hub
  • How to Change the Batteries in a Vent
  • How do I reset a vent and reconnect it?
  • What do I do if my vent is showing as not connected to the hub?
  • Where do I find the Vent ID on my vent?

Contractors & Professionals

General

  • How can I become an Ecovent Installer/Dealer?
  • [For Contractor] What size vents are available?
  • [For Contractors] What HVAC systems are compatible with Ecovent?
  • [For Contractors] What thermostats are compatible?
  • How does Ecovent control the HVAC system?
  • How to prepare a home for an Ecovent Installation?

Technical

  • What sensors does Ecovent use?
  • Can there be more sensors than vents?
  • [For Contractors] Most outlets are low to the floor. How does Ecovent get an accurate temperature reading?
  • Do we get notified when a sensor, vent, or communication fails?
  • What are you using for batteries?
  • [For Contractors] What is the maximum spread of temperature between rooms?

Safety

  • [For Contractors] How does Ecovent effect the HVAC system warranty?
  • How is Ecovent preventing coils from freezing?
  • Are you measuring a baseline static for each individual system, or are you giving a max threshold?
  • How are the vents reporting the pressure back to the control hub?
  • Where are the pressure sensors?
  • Is there an issue with blowing cool or hot air on the batteries in the vents?